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Palmwag Lodge | Damaraland Lodge | Damaraland Accommodation
 
   
 
   
 
 
     
 
   
   
     
     
     
   
 

Block/Group Bookings Terms & Conditions 2018/2019

1. BLOCK/GROUP BOOKING PROCEDURES

  • All Booking requests with 3 Rooms and more are regarded as Block/Group Bookings.
  • Provisional Block/Group bookings made 12 or more month before arrival date, may be held on provisional status for 90 days from date of request.
  • Provisional Block/Group Bookings made 2 - 12 months prior to arrival, may be held on provisional for 30 days from date of request.
  • Provisional Blocks/Group Bookings made 2 months or less prior to arrival, may be held on provisional for 2 weeks from date of request.
  • In accordance to the provisional Block/Group Booking status timeline allowance, all Provisional Block/Group bookings held, must either be:
                 o Confirmed to definite status;
                 o Released/Cancelled; or
                 o Provisional time period extension renegotiated for the specified Group.

  • Provisional Block/Group bookings held are subject to change due to confirmed booking requests received by other agents. Our reservations department will inform you of the confirmed booking request, and should you not provide feedback regarding your Block/Group booking in question within 24 hours, Palmwag Lodge reserves the right to release the necessary rooms needed from your blocked booking.
  • All Block/Group bookings held provisional and confirmed during peak season (July – November), require a status update on a monthly basis or when requested by Reservations.
  • Our Reservations department will regularly follow-up on Block/Group bookings and your speedy cooperation is needed to resolve any queries or availability problems arising from Block/Group bookings.
  • All Block/Group Bookings must be fully confirmed, with final Rooming list provided, 30 days prior to arrival.

 

2. BLOCK/GROUP BOOKING CANCELLATION POLICY

  • Note: Applicable to Provisional and Confirmed Bookings.
  • Applicable to Rooms and activities only!
  • NO refund on any cancelled camping booking.

DAYS PRIOR TO ARRIVAL CANCELLATION FEE
 
Cancellation 45 – 30 days prior to Arrival 30%
Cancellation 29 – 15 days prior to Arrival 50%
Cancellation 14 – 0 days prior to Arrival 100%

 

3. RATES; PAYMENTS and GENERAL

  • All rates are subject to change without prior notice should any statutory imposts be increased or introduced.
  • Travel Insurance is advisable.
  • All reservations, amendments and cancellations must be made in writing. Failing to do so will not be considered as binding.
  • Rates are stated nett and non-commissionable.
  • Rates are quoted per person per night.
  • Rooms & Campsites are allocated as fits best unless otherwise specified.
  • Full settlement of accommodation 30 days prior to arrival.
  • Proof of payment with booking reference number must be emailed to bookings@damaraland-namibia.com
  • Disputes on any booking confirmation / tax invoices received must be queried immediately. All matters queried after 7 days of receipt are treated as non-compliant with terms and conditions agreed upon.
  • An interest rate of 2.5% will be charged on all invoices not paid as per our terms & conditions.
  • All short notice activity requests are subject to availability.
  • Due to unforeseen circumstances, Rates quoted are subject to change without prior notice.
  • No Forex, American Express or Diners Club Card payment accepted.
  • No cash deposits are accepted.
  • Palmwag Fuel Station strictly cash only (N$ or SA Rand)

 

 
     
 
 
 
 
 
 
 
 
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