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Palmwag Lodge | Damaraland Lodge | Damaraland Accommodation
 
   
 
   
 
 
     
 
   
   
   
     
     
     
   
 


Block/Group Bookings Terms & Conditions Agreement

1. BLOCK/GROUP BOOKING PROCEDURES

  • Bookings of more than 3 rooms (including guide room) will be viewed as Block/Group Bookings.
  • Confirmed Group bookings must be provided with a detailed rooming list.
  • Only a specific quantity of rooms will be made available for Block/Group bookings (including guide rooms). The remaining rooms are reserved for FIT’s.
  • Telephonic availability will not be accepted. All requests must be done in writing.

 

Guide/Driver/Pilot Rooms policy booked with guests: Namibian Registered ONLY!

1 – 5 Guest Rooms 1 Guide/Driver/Pilot Room per group
6 – 10 Guest Rooms 2 Guide/Driver/Pilot Rooms per group
11 – 20 Guest Rooms 3 Guide/Driver/Pilot Rooms per group
  • Guides/Drivers/Pilots are requested to share a room if more rooms are needed than are available as per above policy otherwise the full STO rate will apply.
  • Foreign Tour Leaders do not qualify for guide rate, only Namibia registered tour guides, drivers and pilots.
  • Block/Group Bookings will be handled on a first come, first serve basis.
  • All Block/Group Booking requests exceeding the number of rooms made available will be waitlisted.
  • Should you insist on booking more rooms than made available for Block/Group bookings, a non-refundable and *non-transferable deposit of 25% applies in order to secure your booking.

* The 25% deposit may not be transfered or used for the remaining confirmed rooms or another booking in a future date.

 

  • Provisional Block/Group bookings held are subject to change due to confirmed booking requests received by other agents. Our reservations department will inform you of the confirmed booking request, and should you not provide feedback regarding your Block/Group booking in question within 24 hours, Palmwag reserves the right to release the necessary rooms needed from your blocked booking. If you are unwilling to release the necessary rooms without providing a detailed rooming list the non-refundable, non-transferable 25% deposit will be applicable immediately.
  • All Block/Group bookings require a status update on a monthly basis or when requested by Reservations.
  • Our Reservations department will regularly follow-up on Block/Group bookings and your speedy cooperation is needed to resolve any queries or availability problems arising from Block/Group bookings.
  • All Block/Group Bookings must be at least 80% confirmed with a detailed Rooming list provided, 61 days prior to arrival.
  • Group/Block bookings cannot be split between two or more groups.
  • Any room/s not confirmed and paid for (deposit) will be lost and can be booked subject to availability on a first come first serve basis.

 

2. GROUP/BLOCK BOOKING CANCELLATION POLICY:

  • 25% Cancellation fees apply to all provisional and confirmed bookings which are cancelled between 90 and 61 days prior to arrival.
  • If a Block/Group booking or part thereof is cancelled between 31 – 60 days prior to arrival, a 30% cancellation fee on the entire booking will be levied.
  • If a group booking or part thereof is cancelled within 30 days a 50% cancellation fee will be levied on the entire booking as a 30-day release period (or less) makes it quite impossible to fill our beds and losses are unacceptable.
DAYS PRIOR TO ARRIVAL CANCELLATION FEE
 
90 – 61 days prior to arrival 25 %
31 – 60 days prior to arrival 30%
8 – 30 days prior to arrival 50%
0 – 7 days prior to arrival and no show 100%

 

 

 
     
 
 
 
 
 
 
 
 
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